Knowledge base

Changes 3

• How can I change my booking?
• Can I make a name change after I have booked?
• Date, Time and Name Change Fees

Cancellations 3

• How can I cancel my booking?
• Can my booking be refunded?
• Flight Cancellation Fees

Bookings & Payments 3

• How do I make a booking?
• Payment Options
• Acceptable forms of Identification

LIFT Fares 4

• LIFT Fares
• Flight Extras
• Children and Infant Fares
• Are there complimentary food and drinks offered onboard?

Group Bookings 1

• How can I book a group trip?

LIFT Wallet 7

• What is a LIFT Wallet?
• How do I check my LIFT Wallet balance?
• How long are my LIFT Wallet funds valid for?
• How do I use my LIFT Wallet for payment?
• Can I book at the airport using my LIFT Wallet?

See all 7 articles

Customer Profile 4

• Understanding your LIFT Customer Profile
• How to set up your LIFT Customer Profile
• How to reset your LIFT Customer Profile password
• How to log in to your LIFT Customer Profile

Special Assistance Requests 5

• Wheelchair requests
• Unaccompanied Minors
• Meet and Assist
• Pregnant Passengers
• Support and Service Animals

Cabin Baggage 3

• Cabin baggage: Allowances, personal items and oversized bags
• Liquids and fragile items
• Why do I sometimes have to check in my cabin bag at the boarding gate?

Checked Baggage 5

• How do I purchase checked baggage?
• What is the weight limit for my checked baggage?
• What are the charges for baggage purchased at the airport?
• Can I drop off baggage if I’ve already checked in online?
• What should I do if my baggage is lost or damaged?

Sporting & Musical Equipment 3

• Sporting & Musical Equipment
• Sports equipment: what’s allowed & how to pack
• Musical instruments: Cabin or checked, packing & special cases

Seats 5

• How do I select my seat?
• Can I reserve an emergency exit row seat?
• Can I choose a seat when using online or mobile check-in?
• Does my infant have a seat?
• Important Seatbelt Extension Information

Online 7

• Where can I find the online check-in?
• How long before departure can I use online/mobile check-in?
• What is the booking reference, and where will I find it?
• Where will I find information about the boarding pass?
• Can I change my seat after checking in online?

See all 7 articles

At the airport 7

• How does LIFT’s check-in counter work?
• What documents are required at check-in?
• What should I do if I lose or forget my printed out boarding pass?
• Where do I drop off my bags?
• I’ve lost my ID and don’t have a driver’s license or passport. Will a certified copy be ok?

See all 7 articles

Travelling with Children and Infants 6

• How old does a child have to be to fly?
• Young Person
• Are fares reduced for children?
• Does LIFT accept unaccompanied minors?
• What documents does my child need to fly?

See all 6 articles

Pets 1

• Are pets allowed to fly with LIFT?

Firearms 1

• What are the rules for transporting firearms?

Insurance 1

• Is Travel Insurance available on LIFT flights?

Business Travellers 1

• Are there special offers for corporate customers?