There are three types of wheelchair assistance requests:

Wheelchair assistance to aircraft (WCHR)

A passenger who requires a wheelchair to and from the aircraft but can walk up/down stairs and can manage in the cabin unaided.

Wheelchair assistance to the aircraft door (WCHS)

A passenger who requires a wheelchair to and from the aircraft‚ assistance up/down stairs‚ but is able to make his/her own way to/from the cabin seat. A Passenger-Aid-Unit (PAU) may be required to board this passenger.

Wheelchair assistance to the aircraft seat (WCHC)

A passenger who requires a wheelchair to and from the aircraft and assistance up/down stairs and in the aircraft. A PAU may be required to board this passenger. An able-bodied assistant would need to accompany the passenger at all times. 

PLEASE NOTE: Passengers and their assistants may not be seated in any emergency rows.

Wheelchair requests must be added on the Traveller Information page when booking, as the number of Wheelchair requests is limited per flight.

Please note that wheelchair service will only be made available from the LIFT check-in counters and from the aircraft to the arrival halls.

Can I take my own wheelchair on board the aircraft?

A passenger's own wheelchair or mobility aid will be carried free of charge and stowed in the aircraft hold for the duration of the flight.

No battery-powered wheelchair or mobility aid weighing in excess of 32 kg will be allowed onboard. If the maximum weight is exceeded‚ the item will need to be carried as cargo. Arrangements for the transportation of these wheelchairs will need to be arranged by the passenger.