Cancelling before any flights have been flown


You can cancel your flights up to 1 hour* before departure, and get refunded to your LIFT Wallet. A cancellation fee of R300.00 per person applies.


PLEASE NOTE: Online cancellations can only be performed for all passengers in the booking and before any flights have been flown. To cancel a booking for only 1 passenger in a booking or for only one flight of your booking, please click here for more information.



To cancel a booking, follow these easy steps:


Step 1


Click on the Manage Booking button on your confirmation email or head over to the Manage Booking page and enter your booking reference number (385#####) and Last name



Step 2


In the Manage Booking Portal you will have the following options:


Select the CANCEL BOOKING option.




Step 3


A notice will appear warning you of the cancellation request. To cancel your booking click OK.

Please note that after clicking OK the process cannot be reversed online.



Step 4


Your booking is now cancelled. You will receive an email confirming your cancellation. 


The value of the unused ticket will be refunded to your LIFT Wallet. Cancellations made within 1 hour of departure will incur a R300 fee per person, deducted from the total ticket value.



Cancelling mid-trip or for one passenger?


If you wish to cancel a booking for only one passenger in a booking of 2 or more, or you wish to cancel only one of your flights, please get in touch with our Support Desk via WhatsApp at 076 650 0972 or drop a mail to support@lift.co.za and they will gladly assist.