What is Quick Check-in?

Quick Check-in is a convenient way to check in for your LIFT flight directly through WhatsApp. It allows you to complete your check-in without opening the LIFT Check-in website.

How does Quick Check-in work?

When check-in opens for your flight, you will receive a WhatsApp check-in reminder from LIFT.

Select Quick Check-in and follow the prompts in the WhatsApp conversation. Once your check-in has been completed successfully, your boarding pass will be sent to you on WhatsApp.

Do I need to download an app?

No. Quick Check-in works within WhatsApp, so there is no additional app to download.

Is there a fee to use Quick Check-in?

No. LIFT does not charge an additional fee for using Quick Check-in. Standard mobile data charges may apply.

When can I use Quick Check-in?

Quick Check-in is available once online check-in has opened for your flight. The option will appear in your WhatsApp check-in reminder.

Can I still check in on the LIFT website?

Yes. You can select the web check-in option in the message or visit the LIFT website if you prefer to use the standard online check-in process.

How will I receive my boarding pass?

Once your Quick Check-in has been completed successfully, your boarding pass will be sent to you in the WhatsApp conversation.

Can I use the WhatsApp boarding pass at the airport?

Yes. The boarding pass sent through WhatsApp can be presented at airport security and at the boarding gate.

Can I use Quick Check-in for everyone in my booking?

Quick Check-in will apply to all travellers in a booking. If you wish to check in for only one traveller, please visit the LIFT web check-in website.

Can I select a seat when using Quick Check-in?

If you have already selected a seat, your seat will not change when using Quick Check-in.

If you have not selected a seat, you will be allocated a seat automatically based on availability. If you would like to select your own seat, please use the web check-in option.

What happens if I have checked baggage?

You can still use Quick Check-in. When you arrive at the airport, take your checked baggage to the LIFT check-in counters. Check-in counters open 120 minutes (2 hours) before departure and close 45 minutes before departure.

What should I do if Quick Check-in does not work?

Select the web check-in option in the WhatsApp message or use the standard online check-in process on the LIFT website.

If you still need assistance, contact the LIFT Customer Support Desk on WhatsApp at 076 650 0972 or email support@lift.co.za.

Is it safe to check in through WhatsApp?

Yes. Only use the official LIFT WhatsApp conversation and never share passwords, payment card details or one-time PINs in the chat.