The LIFT Wallet and the LIFT Wallet refund will be allowed in accordance with point 11 of our Conditions of Contract

Flight Cancellations outside 24 hours or departure

No cancellation fee applicable. The full value of the unused ticket will be refunded into your LIFT Wallet.

Flight Cancellations within 24 hours of departure

A cancellation fee of R250 per person will be deducted from the unflown value of the ticket(s). The balance will be refunded to your LIFT Wallet.

LIFT Wallet Credit Validity

  • Wallet Funds credited due to booking cancellations/changes or Wallet Top-Up purchases - 36 months
  • Wallet Funds credited as compensation‚ trade exchanges‚ or prizes - 12 months

For any further assistance‚ please contact our Customer Support team via Whatsapp at 076 650 0972 or email at

Please note:

LIFT Wallet funds are non-refundable to a card or cash payments and can only be used for future LIFT Flights or Extras purchased on the LIFT website.